Privacy Policy

This Privacy Policy explains how OMNARYON LLP ("Company", "We", "Us", "Our") collects, uses, stores, and protects personal data when you use the Appoint8 appointment management platform ("Service").

By accessing or using the Service, you consent to the practices described in this Privacy Policy.

Company Information

Appoint8 is operated by:

• OMNARYON LLP
• LLPIN: ACT-6152
• Registered Address: Yashone, Mann Village Road, Hijewadi, Pune Maharashtra - 411057

Scope of Policy

This Privacy Policy applies to:

• Users who create accounts on Appoint8
• Businesses using the platform to manage appointments
• Individuals whose data is entered into the platform by users or collated through the business page, the Appointment Booking Page

Data We Collect

3.1 Identity Data

We may collect:

• Name
• Business name
• Username

3.2 Contact Data

• Email address
• Phone number

3.3 Appointment Data

Data stored by users within the system may include:

• Customer name
• Appointment time and date
• Notes related to appointments
• Contact information of customers

3.4 Technical Data

• IP address
• Browser type
• Device information
• Log data

3.5 Payment Data

Payment processing is handled through third-party payment gateways. We do not store full card details.

Purpose of Data Collection

We process personal data for the following purposes:

• Providing appointment scheduling services
• Managing user accounts
• Sending notifications and reminders
• Platform maintenance and improvement
• Security monitoring and fraud prevention
• Customer support
• Legal compliance

Legal Basis for Processing (DPDP Act)

Under the Digital Personal Data Protection Act, 2023, we process personal data based on:

• User Consent for account creation and service usage
• Legitimate use necessary to operate the platform
• Compliance with legal obligations

User Role vs Company Role

For data entered by users regarding their own customers:

• The User acts as the Data Fiduciary (controller of the data).
• OMNARYON LLP acts as a Data Processor.

Users are responsible for:

• Obtaining proper consent from their customers
• Complying with applicable data protection laws.

Consent

By using the platform, you provide informed and explicit consent for processing personal data.

Users may withdraw consent by:

• Deleting their account
• Contacting support

Withdrawal of consent may result in inability to use the Service.

Data Principal Rights

Under the DPDP Act, 2023, individuals have the following rights:

Right to Access Information

You may request information about personal data being processed.

Right to Correction

You may request correction of inaccurate personal data.

Right to Erasure

You may request deletion of personal data that is no longer necessary.

Right to Grievance Redressal

You may raise complaints regarding data processing practices.

To exercise these rights, contact: support@appoint8.com

Data Retention

We retain personal data only as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes

Users may request deletion of their account and associated data by sending a request through the official account email associated with the Appoint8 Platform

Data Security

We implement reasonable and industry-standard security measures including:

• Secure servers
• Encryption of sensitive transmissions
• Restricted system access
• Monitoring of platform activity

However, no system can guarantee absolute security. Users acknowledge that internet-based services carry inherent risks.

Data Breach Response

In the event of a data breach affecting personal data, the Company will take appropriate measures including:

• Investigation and mitigation
• Notifying affected users where required by law
• Reporting to authorities if legally mandated

Third-Party Service Providers

The platform may use third-party service providers, including:

• Payment gateways
• SMS providers
• Email services
• Cloud hosting providers

These third parties process data solely to provide services to Appoint8 and are expected to maintain appropriate security practices.

Cross-Border Data Transfer

Data may be processed or stored on servers located outside India, depending on the hosting infrastructure.

By using the Service, users consent to such transfers where necessary for service delivery.

Cookies and Tracking

Appoint8 may use cookies and similar technologies to:

• Maintain user sessions
• Improve platform performance
• Analyze usage patterns

Users may control cookies through their browser settings.

Children's Privacy

The Service is not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors.

Policy Updates

We may update this Privacy Policy periodically.

Users will be notified of significant changes through:

• Email notifications
• Platform announcements

Continued use of the Service after updates constitutes acceptance of the revised policy.

Grievance Redressal

In compliance with the Digital Personal Data Protection Act, 2023, the following Grievance Officer has been appointed:

• Grievance Officer:
• Email: nileshawari@omnaryon.com
• Address: Hinjewadi, Pune, Maharashtra - 411057

The grievance officer will address complaints related to personal data processing.

Contact Information

For questions regarding this Privacy Policy:

• Email: support@appoint8.com
• Company: OMNARYON LLP